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One click away from success: A handy guide to legal eServices

Online legal services, or eServices, are user-friendly and easy to access in the digital age. In an article for the Chapman Law Review in 2012, Lindzey Schindler wrote it was “only natural that do-it-yourself legal services would evolve and become web-based products” as a result of the growing importance of the internet in daily life. However, Schindler also cautioned that these packages can be problematic if they are seen as a complete substitute to seeking proper and tailored legal advice.

Nonetheless, eServices offer various benefits for people involved in a diverse range of operations. These run the gamut from people working in business sales such as brokers, to landlords or leasing agents requiring commercial leases, to commercial collection agents tasked with debt recovery. Even business owners can greatly benefit from online business law templates offered for themselves and their clients.

A guide to legal eServices: Three easy steps

Step 1

Familiarise yourself with what services are on offer. Depending on your profession or your needs, identify which type of legal document or service you require.

For instance, accountants or financial planners would benefit from eServices in private wealth. Online document libraries on private wealth contain tips, tools and advice for wills, trusts, superannuation and powers of attorney.

Access to these libraries offers a wealth of knowledge as well as the security of knowing each document comes with professional indemnity. Moreover, the legal advice included in these documents is researched and written by qualified lawyers.

To further satisfy clients, all documents are presented on paper featuring the firm’s letterhead for authority and assurance.

Step 2

Register for an account. This grants access to the online library for a period of twelve months. While there is a fee for registration, there is no limit to how many drafts you can create over the year. The process for creating these documents is user-friendly, with instructions prompted throughout the different stages. You can also save work and return to the draft at any time.

You may request a trial account, so registration is simple and straightforward with many perks.

Step 3 

Start creating draft legal documents for a variety of purposes using your account. If issues arise which require more attention, consider seeking bespoke legal advice on the matter. This support and expertise will bolster your documents.

When the time arrives to send documentation to clients, you have the added secure option of accompanying your document with personalised advice addressed to your client. This will come printed on a law firm letterhead and signed by a practice leader.

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